HELP DESK

Management and mobilisation of support activities across the organisation:

  • One place to contact
  • Management of all issues
  • Management of any 3rd party escalation
  • Regular feedback 
  • Call performance statistic

SOFTWARE MAINTENANCE

Software maintenance services include:

  • New releases and upgrades of the software
  • Documentation
  • Remote diagnosis and fault correction
  • On-site support if needed

OPERATIONAL SUPPORT

Operational support packages are designed to enable you to focus on your core business priorities:

  • Application consultation
  • On site support
  • Training and workshops
  • Technical consultation and support
  • Hardware and data communications network consultation
  • Operational performance indicators
  • Performance management and monitoring solutions
  • Customer specific system enhancement
In2grate Business Solutions' consultants ensure that services are constantly reviewed to meet the changing demands of your business.